Billing Supervisor
Company: Dynasty Financial Partners, LLC
Location: Saint Petersburg
Posted on: May 2, 2024
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Job Description:
Description:Dynasty Financial Partners is a leading WealthTech
platform and the industry advocate for independent financial
advisors helping them succeed through powering the future of wealth
management. Our mission is to help advisors achieve their
entrepreneurial dream of building a more successful enterprise
defined by their ability to deliver high-quality, customized
financial advice to their clients.Dynasty offers integrated and
differentiated solutions and services ranging from transition
support, experience and community, technology and CRM, finance,
investments and operations, marketing, compliance, practice
management, M&A, and capital strategies. Dynasty has
established offices in St. Petersburg (Headquarters), New York
City, and Chicago.JOB OVERVIEW:The Dynasty Operations team is
responsible for the overall administration of the firm's turnkey
asset management program (TAMP). The Billing Supervisor will report
directly to the Head of Operations and is integral to performing
various duties to ensure that activities executed in Operations are
consistent with established policies and procedures. The Billing
Supervisor will oversee and perform departmental functions such as
client fee set up on the Investment platform, processing advisor
and manager fee billing, and directly supervise the billing
operations team. As a Supervisor, this position must be a business
leader who advances Dynasty Operations goals and objectives as
aligned to the firm's broader initiatives. This role operates
independently with general guidance from the SVP of Operations and
will be expected to effectively manage client projects based on
previous experience and is capable of handling complex escalated
situations by finding and presenting reasonable solutions. They
will act as a culture carrier for Dynasty internally and externally
and will always act with a client first mentality.PRIMARY
FUNCTION:The Operations Billing Supervisor's primary function
within the Operations team includes, but is not limited to,
overseeing and performing specific functions associated with
overall fee billing administration conducted through the Dynasty
Platform. In coordination with the billing team and under general
guidance of the Head of Operations, the Billing Supervisor will
review and assess the quality of work of direct-report billing
associates, assist with the building and implementation of advisor
fee billing grids, perform periodic reviews of published billing
files, review custodian debits and credits processing with
Reconciliation colleague and coordinates all necessary steps to
facilitate manager fee payments with Reconciliation team member.
The Billing Supervisor will act as the point person for the
day-to-day escalation with advisors and managers for all aspects
related to billing activity.RESPONSIBILITIES:Oversees and executes
on the required procedures involved in the overall fee billing
process, including maintenance of current fee billing rates and
agreed upon terms and conditions, reconciliation of fee
calculations and published files issued to clients, client
interaction related to daily activities as well as facilitate
training of new advisors and key office contacts, and employing the
fee debiting methods with the Billing Team and Finance department
on behalf of registered investment advisorsCoordinates with
custodians, Resource Partners and Dynasty home office departments
to support compliance related matters specific to fee billing,
respond to due diligence requests as required, and coordinate with
Ops Controls and Compliance when risk related requests involving
billing are received.Aids in the ongoing set up of fee schedules on
the platform for both professionally managed and advisor managed
programs. Reviews and periodically tests the accuracy of fee
schedules new to the platform or changed per client
instructions.Participate and drive expectations in root cause
analysis to correct and/or prevent deviations in processes and
workflows. Recommend and implement changes to avoid future
occurrences.Helps to identify opportunities for efficiencies in
processes and recommends improvements.As supervisor, conducts
performance appraisals of billing associates, facilitates new hire
training, define and assign roles and responsibilities, and
contribute toward annual budget planning processConduct in person
and virtual meetings and training sessions with clients, coworkers,
and Resource Partners as an independent presenter or in conjunction
with other members of DynastyContribute as a key stakeholder to
projects related to the billing department, Operations, or across
other departmentsEnsure clients of Dynasty receive excellent
service and that prompt responses are provided to inquiries -
problem solves for a variety of complex situations requiring
critical thinking.Collects information from multiple parties and
provides clear communication back to the client and senior
management.Coordinates the collection and reporting of key
performance indicators associated with billing processes to be used
for firm reporting, resource planning, and trend analysisLead
data-driven initiatives leveraging our dashboards and technology
stack in coordination with Operations department head and
Reconciliation colleagueOther duties as assigned by the head of
Operations.Requirements:REQUIREMENTS:Individuals will have minimum
5-10 years of experienceBA/BS required. Finance, Accounting,
Business or Computer Science (preferred)Proficient using MS Excel
required (Formula Builder, pivot tables, macros, v look ups,
etc)Prior experience with Wealth Management Software (Addepar,
Black Diamond, Envestnet, Folio, etc.) preferred.Ability to analyze
information and make recommendations.Proven communication skills
(both oral and written).Prior experience managing people and
complex processesStrong attention to detail to ensure quality
standards are met without impairing workflow.Must be able to
partner, collaborate and lead in a team environment.Strong
organizational and time management skills required to prioritize
workload, handle multiple tasks, and meet deadlines.Ability to
provide a high level of customer service in a calm, courteous and
professional manner.General accounting principles as it relates to
billing & invoicing as well as basic investment and trading
experience is required.Participate in special projects and
cross-trains on other departmental functions.Ability to initiate
and lead moderate departmental projects.A deep knowledge of
concepts and operational practices as part of running a wealth
management firm.Ability to diagnose a situation and provide
detailed recommendations and resolutions.Intellectual curiosity and
critical thinking skills.Must have ability to complete tasks with
minimal supervision.Successful candidates will:Act with an
entrepreneurial spirit and a willingness to show initiativeBe
willing to work hands-on and deliver against the outputs of
strategic Operations initiatives and programsThink proactively to
create value and stickiness with clients (both internal and
external)Be comfortable working and thriving in a demanding and
fast-paced environmentBe a culture carrier and adopt Dynasty's
culture of accountability, fairness, teamwork, and transparencyShow
eagerness to learn and grow within the firmAt Dynasty our Diversity
and Inclusion Mission is to actively encourage and support the
inclusion and acceptance of diverse backgrounds, ideas, and beliefs
by embracing our commonalities and respecting and appreciating the
differences among us. We believe in promoting success for our
employees and clients by providing all persons with opportunities
and a voice to achieve their full potential as organizational goals
are pursued.BENEFITS Health Insurance Dental insurance Vision
insurance Retirement plan 401(k) 401(k) matching Paid Time Off
FSA/HSA benefits plans Disability benefits Voluntary Life Insurance
Basic Life Insurance EQUAL EMPLOYMENT OPPORTUNITY Dynasty Financial
Partners is committed to providing equal employment opportunities
and ensuring that all employment-related decisions are made without
regard to race, color, sex, age, national origin, religion,
physical or mental disability (unrelated to the ability to perform
job duties) veteran status, or any other protected status under
applicable law. PI0ac10d9e83f0-25660-33987677
Keywords: Dynasty Financial Partners, LLC, Pine Hills , Billing Supervisor, Accounting, Auditing , Saint Petersburg, Florida
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