Desktop Support, Orlando, FL

Location: Orlando
Posted on: April 25, 2024

Job Description:

Summary:
The Desktop Support Analyst will be responsible for providing technical support to our corporate and remote locations for computers, peripherals and applications. The Desktop Support Analyst 1 will also be responsible for the successful completion of Desktop related projects.
Roles & Responsibilities:
- Provide desk side end user and or phone support to our local and remote customers while resolving all Incidents within each BU’s identified SLA
- Perform installs, moves, add or changes (IMAC)
- Identify and escalate situations requiring urgent attention to the Senior Manager or the appropriate support organization
- Responsible for special projects as needed related to the support we provide our customers or the support of our IT environment.
 
Experience Required:
- 2 years of experience within the Information Technology field, providing support of desktops, laptops, software and peripherals both locally and remotely
- Experienced with replacing/installing hardware/software on PC’s locally and remotely
- Experience removing viruses and spyware using various tools
- Experience troubleshooting basic network, software and printing problems
- 2 years’ experience with various PC imaging technologies
- 2 years’ experience supporting Microsoft PC Operating Systems and Microsoft Office
 

Keywords: , Pine Hills , Desktop Support, Orlando, FL, IT / Software / Systems , Orlando, Florida