Case Aide (5990)
Company: Lutheran Services Florida
Location: Orlando
Posted on: April 24, 2024
Job Description:
Lutheran Services Florida (LSF) envisions a world where children
are safe, families are strong,and communities are vibrant.
LSF is looking for a talented Case Aide who wants to make an impact
in the lives of others.
Purpose & Impact:
The Case Aide is responsible for assisting in the day-to-daytasks
to ensure that case management services are provided to the
refugees in a timely manner. The Case Aide is required to maintain
a flexible, organized, and efficient work schedule and is subject
to work extended hours and weekends.
Essential Functions:
- Ensure that all guidelines, as specified by PRM and LIRS are
followed and practiced.
- Provide orientation, monitoring and referrals to refugee
clients and/or with anchors/co-sponsors related to services and
resettlement programs (DCF, SSA, Health Dept, Child Care, ESL,
etc.)
- Ensures completion of initial assessment in order to develop a
service plan. Updates plan regularly to document changes.
- Develop and review resettlement plan and establish goals with
each Resettlement Program staff to assure compliance with contract
requirements and in conjunction with client.
- Available for daily support to the Resettlement Specialists for
case staffing needs, management of client funds, emergency
assistance, and problem-solving or clarification with clients
either in the office or through home visits.
- Working cooperatively with the R&P staff, supervise case
management activity (including tracking home visits, airport pick
up, and service delivery) through facilitation of regularly
scheduled team meetings for case staffing and updates of family
resettlement/employment, budget, and housing plans.
- Meet with sponsors and US Tie relatives as necessary.
- Review case files at least once a month to show progress and
implementation of the resettlement employment plan.
- Responsible for writing comprehensive case notes in a timely
manner in the IRIS system.
- Determines program eligibility potential of refugee clients for
MG, Employment, etc.
- Assist all eligible clients in filling the required forms for
AOR - P3, CAM, SIV walk ins and Lautenberg Programs
- Ensures that copies of documents are in client case file.
- Coordinate sponsorships between refugees' clients and
sponsors.
- Responsible for the preparation and submission of 90 days
reports and other reports required on a monthly basis to determine
accuracy.
- Setting and following up with Home Visits according to
contractual requirements.
- Might complete Check Requests, distributes checks and secures
signatures and necessary documentation for the case file.
- Participate in LIRS trainings on cultural competence, service
provision, policies and procedures.
- Represent and promotes the refugee program at meetings and
speaking engagements. Other Functions:
- May enter all financial transactions of the client's funds into
the IRIS system as well as accounting per procedures in a timely
manner.
- May create and document check request vouchers for all R&P
clients per scheduled if necessary.
- Must possess a clean/valid Florida Driver License, reliable
transportation and proof of insurance (transcript of driving record
will be requested from the Department of Motor Vehicle at the time
of hire).
- Completes inventory control data entry form from DPVs, enters
information in the database, and tags all the equipment and
furniture regularly.
- Provides indirect supervision of Resettlement Program
staff.
- Assists manager with RFP and another project.
- Assists Manager in enforcement and attaining program
goals.
- Provides training to program staff if necessary. Physical
Requirements:
- Must possess a clean/valid Florida Driver License, reliable
transportation, and proof of Insurance (transcript of driving
record will be requested from the Department of Motor Vehicle at
the time of hire).
- Able to sit and stand for long periods of time, utilizes
telephone, computer, and other office equipment.
- Able to work in a fast-paced environment.
- Must be able to work flexible and long hours. Education:
High School Diploma or GED, or other relevant degree or equivalent
experience.
Experience:
- Experience working with clients; comfortable working closely
with diverse client base.
- 3-year experience preferred working with refugees.
- Cross-cultural or international experience preferred. Skills:
- Proficiency in Microsoft Office applications.
- Knowledge of community resources and ability to connect
families to community services.
- Excellent verbal and written communication skills.
- Critical assessment and analysis skills.
- Ability to work and deal a diverse group of clients.
- Must be able to keep confidential information.
- Bilingual preferred. Other:
Must demonstrate sensitivity to our service population's cultural
and socioeconomic characteristics and needs.
Principal Accountabilities:
- Reports to Manager
- Must be a team player with monitors as well as other clerical
staff.
- Accurate, complete and timely submission of required reports
and documentation to LIRS & LSF.
- Effective working relationship with clients (providers).
- Adherence to LSF policies and procedures. Why work for LSF?
LSF offers 60 programs across the state of Florida serving a wide
range of populations in need. Mission Drivenstaff members become
part of the LSF community while transforming the lives ofthose in
need. Our staff additionally findgrowth opportunitiesas they
explore areas of interest within the organization.
Amazing benefits packageincluding:
- Medical, Dental and Vision
- Teladoc (24/7online access to doctors)
- Employee Assistance Program (EAP)
- Employer paid life insurance (1X salary)
- 13 paid holidays + 1 floatingholiday
- Generous PTO policy (starting at 16 working days a year)
- 403(b) Retirementplanwith 3% discretionary employer match OR 3%
student loan repayment reimbursement
- Tuition reimbursement
Lutheran Services Florida embraces diversity,equityand inclusion in
all business practices. LSF is proud to be an equal opportunity
employer.
Keywords: Lutheran Services Florida, Pine Hills , Case Aide (5990), Other , Orlando, Florida
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