HELPDESK COORDINATOR, EQUIPMENT LOGISTICS

Company: LMG
Location: Orlando
Posted on: April 25, 2024

Job Description:

Entertainment Technology Partners, LLC is the parent to a collection of exceptional brands in the live event, broadcast and entertainment technology services industry. A dynamic collection of like-minded businesses with a global reach, ETP is focused on building strong relationships and delivering high-quality experiences through technology, customer service and imagination.

As a Helpdesk Coordinator, Equipment Logistics, assist in providing support to internal clients throughout the lifecycle of live events across all ETP brands. They assist in determining cost effective solutions while maximizing the utilization of company assets and locating/securing rentals with third party vendors. They ensure the highest level of service standards while working in a high-pressured environment and meeting tight deadlines.

A typical day may include, but is not limited to:

• Monitor daily support traffic, collaborate with team members and provide cost effective solutions based on the request and urgency.
• Create equipment transfers, purchase orders, and support orders using the company's inventory tracking system to outline equipment movement and generate warehouse tasks.
• Provide support and solutions to internal clients based on equipment related needs for show emergencies and equipment shortages.
• Generate inquiries, negotiate pricing and secure crossrentals from third party vendors as needed/required.
• Resolve purchase order and invoice discrepancies related to crossrentals.
• Assist in forecasting high demand inventory to identify shortages and collaborate with Technical Services Team and Account Executives to determine actionable strategies. Evaluate alternative options, analyze modifications to existing solutions, and identify purchase opportunities.
• Ensure data integrity by maintaining vendor database.
• Backfill EQL team members as needed.
• Other duties as assigned by the department manager. To be a successful Helpdesk Coordinator, Equipment Logistics, you should have:
  • 1-2 years' experience in the live event industry
  • Experience in project coordination
  • Excellent attention to detail and time management skills
    We are looking for passionate individuals who are inspired to go the extra mile while cultivating professional relationships with colleagues and clients and are innovate to provide the best service in the Audio Visual market.
    
    If you are eager to work with cutting edge technology, enjoy a fast pace work environment, and are ready to take your career Beyond Technology join our team.
    
    ETP is a Tobacco-Free and Drug Free Organization and an Equal Opportunity Employer. ETP participates in E-Verify. ETP complies with all applicable leave laws including FMLA. For more information on FMLA, please visit www.dol.gov/whd/fmla/
    
    Entertainment Technology Partners or any of its subsidiaries are not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Entertainment Technology Partners or any of its subsidiaries via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from ETP Human Resources will be deemed the sole property of Entertainment Technology Partners. No fee will be paid in the event the candidate is hired by Entertainment Technology Partners or any of its subsidiaries as a result of the referral or through other means

Keywords: LMG, Pine Hills , HELPDESK COORDINATOR, EQUIPMENT LOGISTICS, Professions , Orlando, Florida