Service Desk Technician

Company: VirtualVocations
Location: Largo
Posted on: May 3, 2025

Job Description:

A company is looking for a Service Desk Technician to join their team.
Key Responsibilities

Diagnoses and troubleshoots end user desktop application issues and provides appropriate solutions
Provides timely resolution of problems or escalates issues on behalf of the customer to ensure satisfaction
Develops, documents, and implements standard operating procedures and customer service guidelines for remote IT support

Required Qualifications

Associates degree preferred, or technical training
1-2 years related experience
Working knowledge of Windows operating systems, networks, databases, and network security concepts and tools
Experience with multi-platform Windows O/S
Experience using ITSM Ticketing tools (e.g., Service Now, Remedy) preferred

Keywords: VirtualVocations, Pine Hills , Service Desk Technician, Professions , Largo, Florida

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